About Tiksoo
Every business that depends on inbound calls has the same blind spot: there's no easy way to know your phone lines are actually working until a customer tells you they're not. By then, you've already lost the call — and possibly the customer.
Real phone calls
Not synthetic pings
Configurable schedule
Your hours, your cadence
Instant alerts
SMS + email
Phone systems fail in ways that are invisible to the people running them. A SIP trunk drops silently. An IVR routing rule breaks after a carrier update. A PBX misconfiguration routes callers to dead air. Standard uptime monitoring won't catch any of these — because the line technically "answers," it just doesn't work correctly.
The only way to know your phone system is actually working is to call it — the same way your customers do — and verify that it sounds right. That's what Tiksoo does, automatically, around the clock.
Tiksoo places real calls to your monitored phone numbers on a schedule you control — choose which days, which hours, and how frequently. Each call is recorded and analyzed using acoustic fingerprinting: we compare the audio against a known-good baseline recording of your IVR, and flag it immediately if the audio deviates beyond your configured threshold.
When a failure is detected, alerts go out instantly via SMS and email to whoever you've designated. No polling a dashboard, no waiting for customers to complain — just a notification while there's still time to fix it.
We believe monitoring tools should be simple to set up and invisible when everything is working. You add your numbers, record a baseline, set your schedule — and then Tiksoo runs quietly in the background. The only time it demands your attention is when something actually needs it.
Questions or want to talk through your setup?
We're happy to help — reach out any time.
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